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Community Specialist - French/German/English (f/m/d)

at Bitpanda (View all jobs) Vienna, Vienna, Austria

Who we are

Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in - commission-free stocks, cryptocurrencies or even precious metals - starting from as little as $1.

Our story started in 2014 with our founders, Eric Demuth, Paul Klanschek and Christian Trummer. Since then, we’ve grown to a powerful and diverse team of 600+ people who represent more than 50 nationalities. Headquartered in Vienna, we’re proud to be Austria’s first unicorn and one of the fastest-growing fintechs in Europe. Our innovative technology serves over 3 million users and operates across multiple hub locations. Our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission:
Be the voice of the community and interact with our user base across multiple social media channels (Twitter, Facebook, Instagram, Reddit, Telegram, etc.) daily. You will assist them in navigating through our platform as well as through the various products and services Bitpanda offers.

Why you?
You love to help and educate others, you have a passion for cryptocurrencies like Pantos or BEST and investing/finance in general. You are also eager to learn, to take over responsibility and to work in a fast-paced environment which never gets boring. Besides, you are handling user requests in French, German, English and additional languages.

What you’ll do:

• Growing our community across numerous social media groups, keeping it updated and organised
• Maintain relationships with our users and find opportunities to involve them in Marketing and Product decision-making
• Be a strong Bitpanda ambassador to our users
• Represent our values and communicate clearly about our products and updates
• Collaborate with the wider Marketing team to drive growth campaigns relevant to our community
• Act as a link between our users and Customer Care, Operations and Marketing, as well as other departments

What we’re looking for:

• An excellent, savvy, social media communicator
• Passion for blockchain and fintech
• You have 2+ years of experience in community management, customer support, social media or a similar communication field
• Excellent writing and communication skills in English, French and German are required (C2 level), any additional language are a plus
• Passion for cryptocurrencies, blockchain and Bitpanda services is considered a big plus
• Willingness to work evening and night shifts at least twice a week

What’s in it for you

• Top-notch “tech pack” (a.k.a.: the latest and greatest hardware) that you need to help Bitpanda move the needle, right from day one. The best part? You can choose between PC or Mac. And yes, noise-cancelling headphones are included!
• Individual stock option plan
• Exclusive premiums when trading on Bitpanda
• Occasional company-wide and team events - both in-person and virtually!
• Learning & development opportunities
• A brand new, optimised-for-hybrid-working, HQ office located in Vienna’s fintech hub (in the second district) as well as local office location hotspots in Berlin, London, Madrid, Barcelona and Milan (to name just a few!)
• Bitpanda sustainable merch to keep you swagged out and living the Bitpanda brand
• A global Bitpanda team of fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working.

And, above all, the opportunity to learn & grow as part of Bitpanda’s incredible journey to become Europe’s #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

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